Shipping policy
We ship Veggiet across Canada and the United States from our fulfillment center in British Columbia, Canada.
Order processing
Orders are packed and handed to the carrier within 2 business days of payment. Business days are Monday through Friday, excluding statutory holidays. Orders placed on a weekend or holiday begin processing on the next business day.
You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility.
Shipping rates
| Destination | Orders CAD $50 and over | Orders under CAD $50 |
|---|---|---|
| Canada | Free | $10.95 |
| United States | Free | $9.95 |
Subscription orders always ship free, regardless of order value.
Delivery times
Delivery estimates below are counted in business days after your order has shipped, and do not include the processing time above.
- Canada: 3–9 business days
- United States: 5–12 business days
Remote and northern communities may take longer than the ranges shown. Expedited options, where available, are shown at checkout.
These are estimates provided by our carriers, not guaranteed delivery dates. Weather, customs processing, and carrier delays can extend transit times.
Carriers
We select the carrier for each order based on destination, package size, and service availability. The carrier and tracking number for your order are included in your shipping confirmation email.
United States orders — duties and taxes
Orders shipped to the United States may be subject to import duties, taxes, and customs processing fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost you pay at checkout. Customs policies vary by country; please contact your local customs office for more information.
Orders may also be delayed by customs inspection. Such delays are outside our control and are not included in the delivery estimates above.
Where we ship
We currently ship to addresses in Canada and the United States only. We do not ship to PO boxes, freight forwarders, or destinations outside these two countries. Available destinations are confirmed at checkout — if we cannot ship to your address, you will see this before payment.
Lost or damaged shipments
If your tracking shows delivered but you have not received your order, please check with others at your address and your building's mail area first, then contact us.
If a shipment is lost in transit or arrives damaged, we will send a replacement at no cost to you. Please contact us within 30 days of the shipping date so we can open a claim with the carrier and get a replacement on its way.
Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.
Questions
Contact us at hello@veggiet.life and we'll get back to you within 24 hours.